Legal

Terms of Service

Last updated: July 30, 2026

These Terms of Service (“Terms”) govern your access to and use of the Trailogs websites, application, demo workspaces, artificial-intelligence features, APIs, and related services (collectively, the “Service”) provided by Overcode, a company incorporated under the laws of the Republic of Serbia, with its registered office at Jovana Cvijića 10, 21101 Novi Sad, Serbia, company registration number 67879724 (“Trailogs”, “we”, “us”, or “our”).

By creating an Account, accessing a demo workspace, applying for early access, or otherwise accessing or using the Service, you (“User” or “you”) agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Definitions

“Account” means your registered user account through which you access the Service.

“AI Features” means functionality that uses artificial-intelligence models or related technologies to process, search, summarize, classify, retrieve, or answer questions based on Customer Data.

“Customer Data” means logs, text, prompts, names, metadata, configuration information, and any other content submitted to the Service by or on behalf of a User.

“Demo Workspace” means a limited, non-production workspace provided for evaluating Trailogs.

“Early Access” means limited access to current or future Trailogs functionality that may be offered to selected users before general commercial availability.

“Personal Data” means information relating to an identified or identifiable natural person.

“Service” means the Trailogs software, websites, hosted application, Demo Workspaces, AI Features, APIs, integrations, and related functionality made available by us.

“Subscription” means any future paid right to use Trailogs under a subscription plan or other commercial arrangement separately offered by us.

2. Early-Access Status

  1. Development stage. Trailogs is currently an early-access product and may be incomplete, experimental, or subject to significant changes.

  2. Demo availability. At present, we may provide only Demo Workspaces with limited features, usage quotas, storage, AI requests, log creation, workspace membership, or other restrictions.

  3. No commercial availability guarantee. Subscriptions may not yet be generally available. References within the Service to subscriptions, paid access, upgrades, or full access do not constitute an offer or guarantee that a Subscription will be made available to you.

  4. Applications for access. You may be permitted to submit an application or request for future paid or expanded access. Submitting an application:

    • does not create a Subscription;
    • does not require us to approve the application;
    • does not reserve pricing, features, capacity, or availability;
    • does not create an obligation for either party to enter into a commercial relationship.

  5. Changes and discontinuation. We may add, modify, suspend, limit, reset, or discontinue any part of the Service or early-access program at any time.

3. Changes to These Terms

We may revise these Terms from time to time.

Updated Terms will be published with a revised “Last updated” date. If a change is material, we may provide additional notice through the Service or by email.

Your continued use of the Service after updated Terms become effective constitutes your acceptance of those Terms. If you do not agree with an updated version, you must stop using the Service.

4. Account Registration and Security

  1. Eligibility. You must have the legal capacity to enter into a binding agreement. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

  2. Accurate information. You must provide accurate and complete registration information and keep it current.

  3. Account security. You are responsible for maintaining the confidentiality of your credentials and for activity performed through your Account.

  4. Unauthorized access. You must notify us promptly if you become aware of unauthorized use of your Account or any other security incident relating to the Service.

  5. One person per Account. Unless we expressly permit otherwise, an Account may be used only by the individual for whom it was created.

  6. No guaranteed access. Creating an Account does not guarantee continued access to a Demo Workspace, Early Access, a Subscription, or any particular feature.

5. Demo Workspaces

  1. Evaluation only. Demo Workspaces are provided solely for testing and evaluating Trailogs. They must not be used as a production system or as the primary system of record for business operations.

  2. Usage limits. We may impose limits on:

    • the number of logs, messages, conversations, users, channels, or other resources;
    • the use of AI Features;
    • input and output length;
    • storage;
    • request frequency;
    • the duration or lifetime of a Demo Workspace;
    • any other aspect of the Service.

  3. Limit changes. Demo limits may be changed at any time. We are not required to provide additional usage after a limit has been reached.

  4. Demo data. Demo Workspace content may be modified, reset, archived, or permanently deleted at any time, including without prior notice.

  5. No reliance. You must not rely on a Demo Workspace for long-term retention, backup, legal records, compliance records, incident records, or other important operational information.

  6. No sensitive data. You must not submit confidential, highly sensitive, regulated, production, or third-party Personal Data to a Demo Workspace unless you have a lawful basis and our written authorization to do so.

  7. Demo content. We may provide fictional, sample, or automatically generated data within a Demo Workspace. Such data is provided for demonstration purposes only and may not represent real persons, organizations, or events.

6. Early-Access and Subscription Applications

  1. Application information. When applying for Early Access or a future Subscription, you may be asked to provide information such as your name, contact details, company, team size, intended use, and expected number of users.

  2. Review. We may review applications using any criteria we consider relevant, including product fit, technical capacity, intended use, legal or security considerations, and availability.

  3. No obligation to approve. We may approve, reject, defer, or disregard an application at our discretion, subject to applicable law.

  4. Contact permission. By submitting an application, you authorize us to contact you regarding Trailogs, your application, onboarding, product feedback, commercial terms, or related matters.

  5. Separate commercial terms. If we offer you a Subscription, the applicable pricing, billing period, limits, features, payment terms, and any additional conditions will be presented separately before you purchase or activate it.

  6. No automatic charge. Submitting an application does not authorize us to charge you and does not itself create a paid Subscription.

7. Customer Data and Privacy

  1. Ownership. As between you and Trailogs, you retain your rights in Customer Data that you submit to the Service.

  2. Limited permission. You grant us a non-exclusive, worldwide, royalty-free right to host, copy, transmit, process, display, modify, and otherwise use Customer Data only as reasonably necessary to:

    • provide and operate the Service;
    • perform requested functionality;
    • maintain security and prevent abuse;
    • troubleshoot and improve reliability;
    • comply with applicable law;
    • enforce these Terms.

  3. Your responsibility. You are responsible for Customer Data and for ensuring that:

    • you have the necessary rights and lawful basis to submit it;
    • its collection and use comply with applicable law;
    • it does not infringe the rights of another person;
    • you do not submit data that you are prohibited from sharing.

  4. Third-party data. You must not submit Personal Data relating to another person unless you are legally permitted to do so and have provided any required notices.

  5. Privacy Policy. Our handling of Personal Data is further described in our Privacy Policy available through the Service.

  6. Deletion and retention. We may retain Customer Data for as long as reasonably necessary to provide the Service, meet legal obligations, resolve disputes, prevent abuse, or maintain security. Demo data may be deleted earlier and without notice.

  7. Backups. You are responsible for maintaining your own copies of any information that you do not wish to lose. Demo Workspaces must not be treated as a backup service.

8. Artificial-Intelligence Features

  1. Processing of data. When you use AI Features, relevant prompts, logs, metadata, conversation history, and other Customer Data may be processed to generate embeddings, retrieve relevant information, and produce responses.

  2. Service providers. AI Features may rely on third-party infrastructure or artificial-intelligence providers acting as our service providers. Relevant Customer Data may be transmitted to and processed by those providers to perform the requested functionality.

  3. No sensitive information. You must not submit highly sensitive, confidential, regulated, or legally privileged information through AI Features in a Demo Workspace.

  4. Possible errors. AI-generated output may be incomplete, inaccurate, misleading, outdated, or inconsistent. You must independently review output before relying on it.

  5. No professional advice. AI-generated output is not legal, financial, medical, employment, compliance, security, or other professional advice.

  6. No autonomous decisions. You must not use AI Features as the sole basis for decisions that produce legal or similarly significant effects on an individual.

  7. Usage limits. We may limit the number, frequency, size, duration, token usage, cost, or availability of AI requests.

  8. No guaranteed result. We do not guarantee that AI Features will locate every relevant log, interpret Customer Data correctly, or produce a complete or correct answer.

9. Confidentiality

Each party may receive non-public information from the other party that is identified as confidential or that a reasonable person would understand to be confidential.

The receiving party will:

  • use reasonable care to protect such information;
  • use it only as necessary in connection with these Terms;
  • disclose it only to personnel, contractors, or service providers who need to know it and are subject to appropriate confidentiality obligations.

Confidential Information does not include information that the receiving party can demonstrate:

  • is or becomes public without breach of these Terms;
  • was lawfully known without confidentiality restrictions;
  • was received lawfully from a third party;
  • was independently developed without use of the disclosing party’s Confidential Information.

These obligations survive for five years after disclosure, except that trade secrets will remain protected for as long as they qualify as trade secrets under applicable law.

This section does not require us to treat information submitted to a Demo Workspace as suitable for confidential or sensitive use.

10. Intellectual Property

  1. Our rights. Trailogs, the Service, its source code, design, interfaces, documentation, trademarks, logos, and all related intellectual property are owned by us or our licensors.

  2. Limited access right. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for its intended evaluation purpose.

  3. No transfer of ownership. Access to a Demo Workspace or Early Access does not transfer any ownership or intellectual-property rights to you.

  4. Restrictions. Except where applicable law does not permit the restriction, you must not:

    • copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Service;
    • reverse-engineer, decompile, disassemble, or attempt to derive its source code;
    • remove proprietary notices;
    • use the Service to create or assist a competing product through systematic copying of its features, interfaces, or content.

  5. Feedback. If you provide feedback, ideas, suggestions, or recommendations, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

11. Acceptable Use

You must not use the Service to:

  • violate any applicable law or regulation;
  • infringe intellectual-property, privacy, confidentiality, or other rights;
  • upload malware, malicious code, or harmful content;
  • gain unauthorized access to systems, Accounts, or data;
  • interfere with the availability, integrity, or security of the Service;
  • evade usage limits or create Accounts to circumvent restrictions;
  • perform excessive, automated, abusive, or disruptive requests;
  • scrape, probe, scan, or test the Service without our authorization;
  • impersonate another person or misrepresent your affiliation;
  • submit unlawful, fraudulent, deceptive, threatening, or harmful material;
  • use a Demo Workspace for production workloads;
  • resell or provide third-party access to the Service without our written permission.

We may investigate suspected misuse and suspend or terminate access where we reasonably believe these Terms have been violated.

12. Third-Party Services

The Service may depend on or integrate with third-party services, including hosting, email, analytics, authentication, artificial-intelligence, storage, and integration providers.

We are not responsible for third-party services that are outside our control. Their availability, functionality, and processing practices may be governed by their own terms and policies.

We may add, replace, or remove third-party providers or integrations at any time.

13. Availability and Support

  1. As-is service. The Service, Demo Workspaces, and Early Access are provided on an “as is” and “as available” basis.

  2. No service-level commitment. We do not guarantee uptime, availability, response times, data durability, compatibility, functionality, performance, or continued operation.

  3. Maintenance. The Service may be unavailable because of maintenance, updates, testing, security incidents, provider outages, technical failures, or other reasons.

  4. Support. We may provide support at our discretion. Unless expressly agreed in writing, no particular response time or level of support is guaranteed.

  5. Feature changes. Features may be experimental, removed, redesigned, or changed without notice.

14. Disclaimers

To the maximum extent permitted by applicable law, we disclaim all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, and availability.

We do not warrant that:

  • the Service will be uninterrupted, secure, or error-free;
  • Customer Data will never be lost or altered;
  • AI-generated output will be correct or complete;
  • the Service will meet your requirements;
  • defects will be corrected;
  • Early Access or paid Subscriptions will become available.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

  1. We will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

  2. We will not be liable for loss of profit, revenue, business, opportunity, goodwill, anticipated savings, or data.

These limitations apply regardless of the legal theory of liability and even if we were advised that damages were possible.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law, including liability for fraud, fraudulent misrepresentation, or damage caused intentionally or through gross negligence where such liability cannot be excluded.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Overcode, its representatives, employees, and contractors from third-party claims, damages, liabilities, costs, and reasonable expenses arising from:

  • Customer Data submitted by you;
  • your unlawful or unauthorized use of the Service;
  • your violation of these Terms;
  • your infringement of another person’s rights.

We will provide reasonable notice of a covered claim and permit you to participate in its defense, provided that you may not settle a claim in a manner that admits liability by us or imposes obligations on us without our written consent.

17. Suspension and Termination

  1. Duration. These Terms remain in effect while you access or use the Service.

  2. Termination by you. You may stop using the Service at any time and may request deletion of your Account through available Account functionality or by contacting us.

  3. Suspension or termination by us. We may suspend, restrict, or terminate your Account or access to the Service:

    • if you violate these Terms;
    • if your use creates security, legal, reputational, or operational risk;
    • if required by law;
    • to prevent fraud or abuse;
    • if we discontinue the Service or early-access program;
    • for any other reason, with or without notice, to the extent permitted by law.

  4. Effect of termination. Upon termination:

    • your right to use the Service ends;
    • Customer Data may become inaccessible;
    • Demo Workspace data may be deleted immediately or after a limited retention period;
    • any pending Early-Access or Subscription application may be closed.

  5. Survival. Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, confidentiality, disclaimers, liability, indemnification, governing law, and disputes.

18. Electronic Communications

You agree that we may communicate with you electronically regarding:

  • your Account;
  • security and service notices;
  • changes to the Service or these Terms;
  • your Early-Access or Subscription application;
  • onboarding and support;
  • legally required notices.

Transactional and legal communications are separate from optional marketing communications.

19. Miscellaneous

  1. Entire agreement. These Terms and the Privacy Policy constitute the entire agreement governing your current use of the Service, unless we enter into a separate written agreement with you.

  2. Future commercial agreement. If you later purchase a Subscription, additional commercial, payment, data-processing, or service terms may apply. In the event of a conflict, the more specific written agreement will govern the subject it addresses.

  3. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of the Service.

  4. No waiver. Failure to enforce a provision does not waive the right to enforce it later.

  5. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain effective.

  6. No partnership. These Terms do not create a partnership, joint venture, agency, employment, franchise, or fiduciary relationship.

  7. Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control.

  8. Governing law. These Terms are governed by the laws of the Republic of Serbia, excluding its conflict-of-laws rules.

  9. Jurisdiction. Subject to any mandatory consumer-protection rights, the competent courts in Novi Sad, Serbia will have exclusive jurisdiction over disputes arising from these Terms or the Service.

  10. Consumer rights. Nothing in these Terms limits any mandatory rights you may have as a consumer under applicable law.

  11. Notices. Legal notices to us must be sent to support@trailogs.com and will be considered received when actually delivered.

20. Contact

For questions about these Terms, the Service, Early Access, or Subscription applications, contact:

Email: support@trailogs.com